Refunds

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Returns | Refunds | Late or Missing Refunds | Clearance Items | ExchangesRestocking Fee | Shipping | Status of Return(s)

 

Returns 
Our return policy is as follows. A client / customer has 30 days to return an item.  The item must be in the same condition it was shipped in. It must have all tags attached. Further it must not show any visible signs or wear and tear. It can not show visible signs of damage, tearing, have marks or stains of bodily fluids and such. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error can not be returned.
Any item that is returned more than 30 days after delivery will not be considered an acceptable return.

 

To complete your return, we require a receipt clearly showing proof of purchase.


Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@bamboochallis.com or returns@bamboochallis.com

Clearance items
Only regularly priced items, bundle discount and other sale related items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges  
We only replace items if they are defective or damaged at the time of package delivery. In those rare cases, a client / customer must begin the process within 7 days of package delivery. An email must be sent informing us of the situation. Prior to shipping a package, at least 2 clearly visible pictures must be taken of the defective item and attached to an email which must be sent to admin@bamboochallis.com briefly describing the situation.

 

If you want to exchange it for the same item, send us an email at admin@bamboochallis.com and ship your item to: 6143 Springfield Blvd, P.O. Box # Oakland Gardens New York US 11364.

Restocking Fee

There is a $5 restocking fee for most returns. The restocking fee DOES NOT apply to cases when the manufacturer ships the wrong item or a damaged product is delivered. In those case we apologize to the client / customer and attempt to rectify the situation. All shipping is paid for by the company.


Shipping
To return your product, you should mail your product to: 6143 Springfield Blvd, P.O. Box # 640836 Oakland Gardens New York US 11364.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Status of Return(s)

All returns are reviewed and the status of an individual return can be checked by visiting our Return Tracking Page

Go to a section of the page to view our policy on

Returns | Refunds | Late or Missing Refunds | Clearance Items | Exchanges | Restocking Fee | Shipping | Status of Return(s)